FAQs

What is the process and how long will it take to get my site live?

Firstly, we arrange a convenient time to speak so that I can get to know what you want and need from a new website and so we can both feel that working with Bird On Wire will be a good fit for us both.

I will then send you a quotation and timescale for the build. If this is acceptable, I will email you a contract that must be signed and returned before I proceed.

Then I will ask you to complete a questionnaire so I can get to know a little more about you and your business and to ensure I have all the telephone numbers, email addresses etc. exactly as they should be.

I will also keep in contact with you throughout the process, to show you designs, ask questions, bounce ideas off you.

Your timely response is appreciated not to hold up the time it takes for your site to go live.

I aim to get your site live within one month. I have created websites within two weeks, and it mostly relies on how quickly you can respond to any queries and the level of demand at the time.

Will there be a contract?

Yes, I will provide you with a contract that you will need to sign and return, along with a 50% (non-refundable) deposit before we start working together.

Can you provide graphic design help?

Yes. It will be charged accordingly depending on the nature of the work.

How many revisions can I make during the building process?

If you are supplying the copy yourself, please ensure it is the final draft. Any further edits will be chargeable.

In terms of the design, you can make up to 4 revisions of the home page before the design is finalised and signed off (at which point 25% of the total becomes due).

Any variations after that become chargeable by the hour.

Can you help me with the copy on my site?

Yes, if you would like me to write your website copy for you it is £75 per page.

Can you help me with images for my website?

In short, yes!

If you would like to commission professional photographic shots or illustrations, I am happy to recommend some excellent people who will be glad to help you get what you needs.

Otherwise, there are a number of stock photography resources I have used and I am happy to make suggestions for images that would suit your site.

If you are supplying images, these images must be owned by yourself and not put me in breach of copyright.
I will not accept any images taken from Google unless you can prove you own the copyright or that they are royalty free.

Will my website be connected to Google Analytics and Google Search Console?

Yes, for both of the above you will need a Google account, which you will also need for your Google My Business. So long as you are happy to give me the login details the above to Google platforms can be set up and linked to your new website at no extra cost.

Will my website be connected to my Social Media platforms?

Absolutely!

What types of security will be on my website?

Security and backups are critical on your website. Without these being completed and kept updated regularly you are at risk of your site being hacked. 

I will install what is necessary to keep your site safe.

Please note that unless you have a monthly maintenance place, it will be YOUR responsibility to update and backup your site. I do not keep any backups of your site if things go wrong and you will not be entitled to a refund.

How is the website hosted?

If offer a number of hosting packages (see here) but you are welcome to arrange hosting yourself.

If the latter is the case, please let us know at the beginning of our conversation.

Hosting the site elsewhere means that once completed and with the final balanced paid I will email you your new website files and the process to send the site live will then be down to you and your choice of hosting company.

What kind of support can I expect after the site is launched?

If you have chosen to host the website with me, all websites will receive one week of free email consultation after the site is live. If you’ve purchased the Deluxe support package you will have an hour per month for updates and changes you might like to make. All other queries outside of this package and the one week time frame will be chargeable by the hour.

Will I have full access to the site once it is launched?

Yes! I will send you an email with your login details and the next steps to take to drive traffic to your website.